SMS Privacy Policy
Brown's Tree Service LC - Text Messaging Program
Effective Date: 10/15/2025
This SMS Privacy Policy supplements our general Privacy Policy and specifically addresses how we collect, use, and protect information related to our text messaging program.
INFORMATION WE COLLECT FOR SMS
When you opt into our text messaging program, we collect:
• Mobile Phone Number: The number you provide for receiving text messages
• Opt-In Date and Time: When you subscribed to the program
• Opt-In Method: How you subscribed (website form, keyword, etc.)
• Message Interaction Data: Delivery status, opt-out requests, and responses
• Service Preferences: Types of messages you wish to receive
• Customer Information: Name, property address, and service history (if applicable)
HOW WE USE YOUR MOBILE INFORMATION
Your mobile phone number and related SMS data are used exclusively to:
• Send you seasonal tree care reminders, tips, and educational content
• Provide service appointment confirmations and updates
• Deliver important alerts about tree health, pest warnings, and storm preparation
• Share special offers, promotions, and service availability
• Send company updates and announcements
• Respond to your text message inquiries
• Maintain records of your communication preferences
• Comply with legal and regulatory requirements
SMS DATA SHARING
We do not sell, rent, or trade your mobile phone number.
Your mobile information may be shared only with:
• SMS Service Provider: Our authorized third-party platform that delivers text messages on our behalf
• Wireless Carriers: Your mobile carrier for message transmission
• Legal Authorities: When required by law, court order, or legal process
Our SMS service provider is contractually obligated to protect your information and use it only for message delivery purposes.
CONSENT AND OPT-IN
By providing your mobile number and completing the opt-in process, you provide express written consent to receive automated and non-automated text messages from Brown's Tree Service LC. You understand that:
• Consent is not required to purchase our services
• You may opt-out at any time by replying STOP
• Standard message and data rates may apply
• Message frequency varies
OPT-OUT AND DATA DELETION
You may opt-out at any time by:
• Replying STOP to any text message
• Contacting us at (785) 379-9212 or [email protected]
Upon opt-out, we will:
• Immediately cease sending promotional messages
• Retain your number on our opt-out list to honor your preference
• Send one final confirmation message
• Continue to protect your information per our retention policies
DATA SECURITY FOR SMS
We implement industry-standard security measures to protect your mobile information:
• Secure, encrypted data transmission
• Restricted access to mobile subscriber data
• Regular security audits of our SMS platform
• Compliance with carrier and regulatory security requirements
• Secure storage with our authorized SMS service provider
DATA RETENTION
We retain your mobile phone number and SMS program data:
• While you are an active subscriber to the program
• For a reasonable period after opt-out to honor your preferences
• As required by law or regulatory compliance (typically 3-5 years)
• For business records and dispute resolution purposes
YOUR RIGHTS
You have the right to:
• Access your mobile information in our SMS program
• Request corrections to your mobile number or preferences
• Opt-out of the SMS program at any time
• Request deletion of your data (subject to legal retention requirements)
• Receive information about how your data is used
To exercise these rights, contact us at (785) 379-9212 or [email protected]
INTEGRATION WITH GENERAL PRIVACY POLICY
This SMS Privacy Policy works in conjunction with our general Privacy Policy available at http://brownstreeservicelc.com/privacy. In case of conflict, this SMS Privacy Policy governs matters related to text messaging.
CHILDREN'S PRIVACY
Our SMS program is not intended for individuals under 18 years of age. We do not knowingly collect mobile information from minors. If we discover such information has been collected, we will delete it promptly.
CHANGES TO SMS PRIVACY POLICY
We may update this SMS Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date. Continued participation in the SMS program after changes constitutes acceptance of the updated policy.
COMPLIANCE
Our SMS program complies with:
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Carrier guidelines and requirements
• A2P 10DLC registration standards
CONTACT US
For questions about this SMS Privacy Policy or our text messaging practices:
Brown's Tree Service LC
841 Northwest Tyler Street, Topeka, Kansas 66608
Phone: (785) 379-9212
Email: [email protected]
Website: http://brownstreeservicelc.com/
By opting into our text messaging program, you acknowledge that you have read and agree to this SMS Privacy Policy.